What is the ISO 9001:2015 Quality Management System all about?
Establishing a ‘Culture of Success’ in your business - ISO 9001:2015 Quality Management System
General Misconceptions about the ISO 9001 Quality Management System
There are these ‘myths’ about the ISO 9001 quality management system that:
- it’s only about companies who produce a product,
- it’s not for us – we don’t need it!!!
- it’s a ‘Nice to Have’ and not a ‘ Have to Have’,
- because it is a documented system, it is a pain in the ‘you know what’ paper chase.
And more importantly…… its horrendously expensive
As long as you believe this, and you are of the opinion that you don't need the ISO 9001:2015 Quality Management System, well then you are going to get just what your business is currently giving you – Problems…Problems and more Problems ……every day of every week of every month of every year. And don’t say “You never have problems in your business”. You simply know that that is not true.
There is no genius in what I am about to say next…but ‘You lack proper management control!!!’. It hurts when I tell you this, but its true. You know it if you search your soul and are honest with yourself.
So….what does ISO 9001 Quality Management System really do for your business?
Many people don't truly understand what the purpose of ISO 9001 Quality Management System is all about.
Let’s put it in a nutshell for you by posing two questions:
“Is your business managed so well that you seldom encounter problems (and not just in the production/service area of your business but throughout the entire business including all aspects of managing the entire business)?
and
When you do encounter a problem is it easily solved and preventative action is put into place fast and effectively so that you never encounter such problems again?”
Did you notice in the above questions that there was no specific focus just on the quality of your product or service, but rather emphasis was placed on management issues you probably encounter in your business? Well, by now you will have arrived at the conclusion that ISO 9001 Quality Management System is about how to run and manage a business correctly.....and wait for it....don’t you think if your entire business is properly controlled and managed, then the client will automatically get a world class product or service from your company?
Well, this is what ISO 9001 Quality Management System is all about:
How to manage your business correctly
Implementing the affective controls to achieve proper management of your business
Continually taking action as guided by documented processes and controls
Focus on continually improving your business.
Do you not agree that if your business is properly managed and the controls are in place and monitored continually, that quality will automatically fall into place - This is what ISO 9001 Quality Management System strives to do!! Ultimately, a well-managed business will deliver your products or services to your customers on time, as well as meeting your customers exact needs and requirements every time!
Why would your company choose to implement the ISO 9001:2015 Quality Management System?
There are obvious benefits for the company those being:
- Improved consistency of service and product performance.
- High customer satisfaction levels.
- Improved customer perceptions about your business and its abilities.
- Improved productivity and efficiency.
- Cost reductions.
- Focused, responsible and accountable staff.
- Improved communications, morale and job satisfaction.
- Competitive advantage.
- A winning/success culture
- Increased marketing and sales opportunities.
